Frequently Asked Questions

Q

How can I ship to Portugal?

Karyn 28 Feb 2018

1 answer

Hi. After a search I see that you will deliver to Portugal using algarve removals.

We are hoping to buy a garden bench and wondered how we find out the shipping cost please.

A

Hi Karyn,

Yes we do work with Algarve Removals to ship furniture to Portugal.

We deliver to their depot in the UK for free, and then you arrange the delivery to Portugal with them directly.

You can find out more information about the steps to take here: https://www.gardencentreshopping.co.uk/blog/portugal-furniture/

And you can contact Algarve Removals by email or phone for a quote here: sales@algarveremovals.com 01621 850 070

All the best

Matt

Garden Centre Shopping

Matt 28 Feb 2018

Q

How stable is this chair?

Jane 17 Feb 2018

1 answer

Good morning, If a person with very poor eyesight used the back of the chair as a support to maneuver round to the seat would it tip over? How long is the sale on for? Many thanks for your help. Best wishes,

A

Hi Jane!

I would say if they are just using the back of the chair as a guild that will be fine.

I have just tried putting my full body weight on the back of the chair (which is quite a lot!) and it seemed stable.

Of course, this is in the fully upright position, if reclined that is a no-no.

I would suggest when the chair arrives you give it a test with someone else around just in case.

Hope that helps!

All the best

Dave

Dave 28 Feb 2018

Q

Do the chairs come fully assembled or is self assembly required?

Clare 07 May 2016 Burbage Rocking & Reclining Rattan Bistro Set in Stone Grey

1 answer

A

Hi Clare,

The chairs need a couple of cable ties cutting underneath them to release the mechanism.

Then the back of the chair needs lifting up, and slotting into 2 upright poles.

More a slot together than assembly, probably no more than 1 minute to do!

Gardencentreshopping 09 May 2016

Q

Weight

Ralph 15 Feb 2016

1 answer

Can you please tell me the weight of the chairs in the Cozy Bay Panama Bistro set? I am looking for something that is not too heavy to move around.

A

Hello Ralph,
Cozy Bay is made from strong, but lightweight aluminium, making it very easy to move around, and should be no problem for you.
If you have any further questions, please contact us (01455 274748) and we will be happy to help.

Gardencentreshopping 15 Feb 2016

Q

Winter cover?

Linda 15 Feb 2016

1 answer

Do they have to be covered in winter,and if so do you stock the right size covers?

A

Hello Linda,

Cozy Bay is weatherproof, and does not need to be covered during the winter.

It also comes with a 5 year warranty from Cozy Bay for peace of mind.
If you require a cover, then you can call us and we can find a suitable one for you (01455 274748).
Thanks

Gardencentreshopping 15 Feb 2016

Q

Delivery to Portugal

Therese 15 Feb 2016

1 answer

Hi, I came across your site when trying to buy a set of patio dining furniture to have transported to Portugal, is this a service you offer?

A

Hello Therese,
Yes we work with a company called Algarve removals to help delivery your furniture to Portugal.
To arrange this it would be best if you give us a ring at your earliest convenience so that we can go through the details (01455 274748), thanks.

Gardencentreshopping 15 Feb 2016

Q

Can I try the set out in your garden centre?

Ann 15 Feb 2016 Burbage Rocking & Reclining Rattan Bistro Set in Stone Grey

1 answer

Do you have this set in stock for us to try if we visit your garden centre?

A

Hi Ann,

If it displays in stock above, then yes we will have it ready for you to try.

To visit our garden centre click here to navigate via Google maps, or use the address below:

Sapcote Garden Centre
Hinckley road,
Leicester
LE9 4LG

Garden Centre Shopping 15 Feb 2016

Q

Purchasing chairs alone

Jane 15 Feb 2016

1 answer

Is it possible to buy just the two chairs from the Cozybay Bahamas set?

A

Hello Jane,
Yes this is perfectly possible, please give us a ring on 01455 274748 and we can arrange this for you.

Gardencentreshopping 15 Feb 2016

Q

Delivery speed

Marianne 15 Feb 2016 Burbage Reclining Rattan Sofa Set + Adjustable Table in Stone Grey

1 answer

What is the lead time on delivery for this item?

A

Hi Marianne,

If we currently have this item in stock above, then it's available for immediate delivery.

Any further questions, please feel free to ask, or phone our dedicated line on 01455 274748.

Garden Centre Shopping 15 Feb 2016

Q

Some questions:

Jane 15 Feb 2016

1 answer

Does this come ready assembled ?

How many cushions ?

Does it have to be covered throughout the winter weather ?
Thanks

A

Hello Jane,

Everything is ready out of the box, no assembly required. The set comes with 2 cushions, one with each chair.

And no it does not need to be covered over winter, it's premium quality rattan, and so will not rust, or fade due no matter what the weather does to it!

Gardencentreshopping 15 Feb 2016

Q

Does the canopy tilt? And is the canopy included in the price?

Toni 06 Feb 2016

1 answer

A

Hello Toni,
Yes the canopy does tilt, and is included within the price.
If you have any further questions, please feel free to give us a call on 01455 274748 and we will be happy to help.

Gardencentreshopping 15 Feb 2016

Q

What is the total length?

Sarah Prentice 07 Dec 2015

1 answer

Length Is stated as 1.22. Is that the seat size or does it include the arms. Is 1.22m the total length

A

1.22m is the total length of the bench including the arms - the seat length is 1.1m.

GCS 11 Dec 2015

Q

Can you buy extra chairs with this set?

Sarah 04 Dec 2015

1 answer

A

Yes, you can buy additional chairs for this set. In this case additional chairs would be priced at £100 per chair. However, we do have the 6 seater Cozy Bay Hamptons dining set for just £899, which includes a bigger table.

GCS 04 Dec 2015